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Terms and Conditions

Mar 19, 2024

Why Your Vision Statement May Be Holding You Back

Ever felt let down by a company’s bland and empty vision statement? You know, the yawn- inducing, garden-variety type like, “We aim to be the best!” Or “We strive for excellence” without any insight into the future direction...

Mar 21, 2024

5 Tips To Crafting A Powerful Mission Statement

Writing a mission statement can be one of the most perplexing and daunting processes that any small business or start-up has to face...

Terms and Conditions

Terms of Use
These Terms of Use (“Terms”) together with the Privacy Policy govern your use of the Copeland Creative website www.copelandcreative.ca. Please read these terms carefully, as you must agree to them before commissioning any work. In the unlikely event of a dispute, they will provide clarification for all parties.

1. WORK

Copeland Creative agrees to produce copy and content for written materials (the “Work”) on a per-project basis, at the request of the Client for fees agreed upon in advance and to deliver the Work by an agreed deadline.

2. QUOTATIONS /PROPOSALS

Each Project that Copeland Creative undertakes will be subject to a written quotation and/or proposal. Quotations and proposals are provided on the understanding of the project, and on the basis that the scope of the work does not change during the course of the project. In the event that it does, Copeland Creative will discuss any potential changes in costs in advance of carrying out the Work to which the new charges relate.

3. CONFIRMATION OF A PROJECT

A written confirmation that you are commissioning Copeland Creative to write for you, and that you agree to the quoted fee, will be required before any work is undertaken. If you are hiring Copeland Creative to work for you on behalf of any organization, company, or group of individuals other than yourself alone, you will confirm that you are authorized to hire Copeland Creative on their behalf, before any work is started on your project.

4. ERRORS, OMISSIONS AND INDEMNITY

Copeland Creative will make every effort to ensure that the Work is free of errors and omissions, including errors in spelling and content, but cannot warrant this. The Client has ultimate responsibility to review the Work thoroughly before committing the Work to production, and the Client is ultimately responsible for the content of the Work and any costs incurred as a result of the appearance of any errors in the final published form of the Work, whether or not those errors appeared in any draft of the Work completed by Copeland Creative. It is the sole responsibility of the Client to ensure that all statements, claims, promises, information on products or services, and guarantees are upheld in accordance with Canadian law. No claim for compensation due to loss of earnings or any other detrimental effect to your business can be made to Copeland Creative.

5. COPYRIGHT

Copeland Creative retains copyright of any materials it supplies until the final payment is made in full. Unless the Client expressly prohibits it, Copeland Creative reserves the right to use excerpts of the Project on the copelandcreative.ca website and portfolio. Any excerpts used will be accompanied by a credit and/or link to the Client or third-party client’s website.

6. USAGE OF CONTENT; RIGHTS RESERVED BY COPELAND CREATIVE

All information, content, text, images, pictures, graphics, video, sound, streaming digital media and/or other information or data made available or accessed via this Website (collectively, the “Content”), and all associated rights, including copyrights and other intellectual property rights, are owned by Copeland Creative. You receive a limited, non-exclusive license to use this Website subject to these Terms of Use and the Privacy Policy, but you do not acquire an ownership interest, contract right, intellectual property right or any other right to this Website or to the Content, in whole or in part.

7. OTHER INTELLECTUAL PROPERTY RIGHTS

By using this Website, you acknowledge that any product, process, or technology comprised or described in this Website may be the subject of other intellectual property rights that are reserved by Copeland Creative and are not licensed hereunder. The rights to all trade names, trademarks, logos, or other expressions of brand identity of Copeland Creative are expressly reserved hereby. Trademarks of other parties are identified wherever possible, and Copeland Creative acknowledges their rights.

8. FEES

Copeland Creative prefers to charge a project or flat rate to cover all services from start to finish. In the case of a project or flat rate (unless stated otherwise) the fee will include any time spent in meetings, telephone, or email conversations to discuss the brief, research, planning, writing and submission of the first draft, discussion, evaluation, and integration of up to two sets of revisions and submission of the final draft. Revisions requested after the third and final draft is submitted may incur an additional fee.

9. PAYMENT

A 50% deposit will be requested on commission of any project exceeding $401. Work up to the value of $400 requires prepayment in full. The final invoice will be sent when the Client approves the final draft of the Project. All payments must be made within 14 days of the date shown on the invoice. If payment is not made in full within 14 days of receipt of the invoice, you may face a late payment charge (10% of the outstanding amount).

10. CANCELLATION

Work can be cancelled by the client, up until the point of paying a deposit or prepayment without incurring any cost. Once a deposit has been paid, it cannot be refunded. Upon written or verbal cancellation of a project, the Client is responsible for payment for time already invested towards the completion of the project that exceeds the original 50% initial payment, if any, based on the stage of the project’s completion. Should the Client cancel the project following its completion, the Client remains responsible for full payment, as per the original estimate.

11. SATISFACTION

While we aim to give our customers the utmost satisfaction, we understand that writing is not an exact science. Judgment and assessment can be subjective, and misunderstandings can happen. It is the Client’s responsibility to discuss such issues with Copeland Creative. After giving Copeland Creative an opportunity to address concerns – based on a reasonable and collaborative working relationship, and a minimum of two further drafts – if the Work that has been submitted does not meet client expectations, the contract can be cancelled. The only notice that is required by either party is an email giving an ‘instruction to cease work’. This is entirely without prejudice, and no liability or admission of failure or inability to complete the contract on Copeland Creative’s part is implied. Any work that has been created up until that point will be paid for by the Client, whether approved or not. After work costs for the time spent have been deducted, any remaining balance will be reimbursed back to the client. The Client owns the work that has been created and submitted, provided it has been paid for.

12. WEBSITE ACCESS

Permission to access and use the Website is conditioned upon your acceptance of these Terms of Use.

13. PROHIBITED USE

You may not and shall not:

(a) License, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Content in any way;

(b) Modify or make derivative works based on the Content;

(c) Use this Website to (i) send spam or unsolicited messages of any kind in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful, tortious or objectionable material, including material harmful to children or violative of third-party privacy rights; (iii) send or store material containing software viruses, worms, or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of this Website or the data contained therein;

(d) Attempt to gain unauthorized access to this Website or its related systems or networks;

(e) Reproduce, sell, publish, distribute, modify, display, translate, or make available any part of this Website as part of another website whether by hyperlink framing on the internet or otherwise;

(f) Create any derivative works based on this Website or any component thereof;

(g) Use this Website or its Content to construct a database of any kind; or

(h) Distribute any database that contains or incorporates any part of this Website or Content.

14. DISCLAIMERS

YOU ACKNOWLEDGE AND EXPRESSLY AGREE THAT USE OF THIS WEBSITE IS AT YOUR OWN RISK. NEITHER COPELAND CREATIVE, NOR ANY OF ITS EMPLOYEES, AGENTS, CONTENT PROVIDERS OR LICENSORS, MAKES ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND REGARDING THIS WEBSITE, THE CONTENT, ANY ADVERTISING MATERIAL, OR THE RESULTS THAT MAY BE OBTAINED FROM USE OF THIS WEBSITE. TO THE FULL EXTENT NOT PROHIBITED BY LAW, THE CONTENT IS PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS FOR YOUR INTERNAL INFORMATIONAL USE ONLY, WITHOUT ANY REPRESENTATION, CONDITION OR WARRANTY, INCLUDING OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OR CONDITION OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF QUALITY, MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. COPELAND CREATIVE WILL NOT BE LIABLE IN ANY RESPECT TO YOU OR TO ANY THIRD PARTY THAT MAY RECEIVE CONTENT FROM THIS WEBSITE, INCLUDING FOR ANY DELAYS, INACCURACIES, ERRORS, OR OMISSIONS IN THE CONTENT OR IN THE TRANSMISSION OR FAILURE TO TRANSMIT ANY CONTENT, IN WHOLE OR IN PART. TO THE FULL EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL COPELAND CREATIVE BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES RESULTING FROM OR CAUSED BY A PARTY’S USE OR INABILITY TO USE THIS WEBSITE OR A PARTY’S RELIANCE ON ANY INFORMATION OR MATERIAL ACCESSED VIA THIS WEBSITE OR ANY OTHER HYPERLINKED WEBSITE.

The material on this Website may contain technical inaccuracies or typographical errors, and information may be changed, updated, or deleted with or without notice. Copeland Creative may make improvements and/or changes to the Content of this Website at any time. Copeland Creative makes no warranties that this Website will operate uninterrupted or error free, or that defects will be corrected. Copeland Creative does not warrant that this Website is compatible with your computer equipment or that this Website or its server is free of errors or viruses, worms or “Trojan horses” and Copeland Creative is not liable for any damage you may suffer as a result of such destructive features. You additionally acknowledge that this Website, and your access thereto may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications. Copeland Creative is not responsible for any delays, delivery failures, or other damage resulting from such problems.

15. Copeland Creative and its licensors make no representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, truth, availability, accuracy, or completeness of the Site or of any Content.

16. THIRD PARTY SITES

Copeland Creative does not endorse any websites that are or may be linked through this Website. Copeland Creative may provide such links to you only as a matter of convenience, and in no event shall Copeland Creative or its licensors be responsible for any content, products, or other materials on or available from such sites. Copeland Creative makes no representations or warranties whatsoever about any other website that you may choose to access through this Website. Links provided by Copeland Creative to such websites are provided solely for your convenience; such links do not constitute Copeland Creative’s endorsement or approval of any other website or its content and should not be relied on as such.

17. CHANGES TO TERMS OF USE

Copeland Creative reserves the right at its discretion to change these Terms of Use or the provisions of the Privacy Policy and will notify users of any such changes by posting such changes on this Website. Your continued use of this Website after the posting of any amended Terms of Use or amended Privacy Policy shall constitute your agreement to be bound by any such changes. Copeland Creative may modify, suspend, discontinue, or restrict the use of any portion of this Website, including the availability of any portion of the Content at any time, without notice or liability.

18. GOVERNING LAW AND EXCLUSIVE VENUE

These Terms of Use and the Privacy Policy will be governed by and construed in accordance with the laws of Canada and the Province of Ontario without regard to its conflicts of law provisions.

19. LANGUAGE

You hereby acknowledge and agree that you have requested that this agreement and any related communication between Copeland Creative and you be drawn up in the English language. Les parties aux présentes reconnaissent qu’elles ont exigé que la présente convention et tout document relié soit rédigés en Anglais.

20. QUESTIONS

If you have any questions about these Terms of Use or about the Privacy Policy and Copeland Creative’s collection, use, or disclosure of your personal information in connection with your use of the Site, please contact us as follows:

Copeland Creative
Attention: Alison Copeland
Email: alison@copelandcreative.ca

PRIVACY POLICY

Privacy Policy
This Privacy Policy, together with our Terms of Use, explains the policies and practices of Copeland Creative in respect to the collection, use and disclosure of personal information. Copeland Creative will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this Policy to be informed of any changes.

COLLECTION AND USE OF INFORMATION

We collect information as follows:

a) Information you provide. This includes information you voluntarily provide when you sign up to receive emails from us.

b) Information from your use of the website. This includes information collected in our server logs (such as browser type, pages visited, referring page, IP address, date and time stamps, other statistics, and errors) through ‘cookies’, and about the device you are using to access the website. Cookies are used primarily to remember information about you and serve up customized web pages to your web browser when revisiting a web page. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use your personal information as follows:

a) To provide you with information requested from us, relating to our products or services.

b) To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

c) To meet our contractual commitments to you.

DISCLOSURE OF INFORMATION

We may disclose personal information as follows:

a) To third party service providers and to affiliated entities in order to carry out work on our behalf.

b) Where we are legally required to do so.

c) To assist fraud protection and minimize credit risk.

CONSENT

By submitting personal information to us, you agree that we may collect, use and disclose such personal information as described in this Privacy Policy and as permitted or required by law.

LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites, and we cannot accept responsibility for any loss or damage you may suffer as a result of visiting third party websites, such as that resulting from viruses or malware.

SECURITY

We use reasonable efforts to protect against the loss, misuse, and alteration of personal information with security measures appropriate to the sensitivity of the information we collect. However, it is possible that any information transmitted via the Internet may be intercepted by unknown third parties. We therefore encourage you to carefully ensure security through virus screening software, browser settings, the setting of passwords that are known only to you and are difficult to guess, and other security measures available to individuals and/or companies.

OPT-OUT

You are given the opportunity to (i) opt out of receiving communications from us, or (ii) remove your personal information from our records. If you wish to opt out of receiving further communications, please contact us by email or phone using the contact information provided below.

CORRECTIONS/CONTACT

You may contact us to modify or correct any of your personal information that is under our control. If you have any questions about this Privacy Policy, or our collection, use, or disclosure of your personal information, please contact us as follows:

Alison Copeland
Founder/Director
Copeland Creative
alison@copelandcreative.ca